We are very aware of the importance of our patients' time and we go to great lengths to see our patients at their booked times. Unfortunately due to a range of reasons this is not always possible. These include medical emergencies, unexpected phone calls from other health workers regarding sick patients, earlier consultations running overtime because insufficient time was booked (see above), extra family members being squeezed into appointments and many others. If your doctor is running behind schedule you will be notified. You may be offered an alternate doctor, if one is available, but the choice will be entirely yours. Please do not book for a single problem (10 minutes) if you in fact have more than one problem that you wish to discuss with the Doctor. Less urgent problems can be booked for another time otherwise you will be charged for a longer consultation. We are keen to try and keep our appointments running on time to minimize inconvenience to waiting patients.